HOST: Mari Smith
This Webinar Starts In
During this Free One Hour Webinar You Will Learn:
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- The hallmarks of companies that do customer service REALLY well! (And how you can implement many of these approaches right away for immediate improvement.)
- How, where and why people complain -- by demographic and by channel. (Based on a landmark study conducted by Jay Baer and Edison Research of mor ethan 2,000 customers!)
- How fast and often customers expect a RESPONSE when they complain (and how this can affect your bottom line).
- The correlation of customer engagement (answering complaints) and a customer’s propensity to be an ADVOCATE.
- Facebook's vision for how you manage your business' communication via your Page, Messenger and other apps. (Get a leg up on your competition with this sneak peek!)